Care provider apologizes ‘needs improvement’ CQC report

OPERATORS at a care provider in Wareham have apologized to people using their services and their loved ones, after being given a ‘needs improvement’ rating by the Care Quality Commission (CQC).

South West Supported Living services – operated by Community Integrated Care – were inspected by the CQC on December 10.

At the time of the inspection, the service was providing personal care to 15 people with learning disabilities and people with autism at six facilities in the Bournemouth area.

The service has a central office at Red Oak Court, Wareham.

After the inspection, the CQC rated the provider as “in need of improvement” overall, indicating that specific improvements should be made to the security and direction of the services provided.

The report states: “Care and support were not always provided according to people’s individual needs and wishes.

“There were instances where staff did not always respect people’s privacy and dignity.”

Although the report stated that the supplier had taken corrective measures to prevent such cases from happening again.

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The report also stated that improvements were needed with regard to staffing within the service and that there was a key problem with the use of agency staff not supporting service users “as they wanted it”.

However, the CQC rated the service as “good” for its efficiency, level of attention and responsiveness.

Liz Donnelly, Operations Manager at Community Integrated Care, said, “At Community Integrated Care, our number one priority is to provide safe, reliable and high quality services to the people we support.

“When the CQC identified issues during a recent inspection of our South West Independent Living Support Services, we took immediate action to address their concerns, developing a robust improvement plan to provide services targeted support in the areas highlighted in the report.

“The plan includes increased support from our quality team, improvements to our internal governance and incentive recruitment initiatives to reduce the use of service agencies.

“We would like to apologize to those we support and their loved ones for the outcome of this inspection and assure them of our absolute commitment to restoring the service to the high standards we have set for ourselves.

“We are working closely with the CQC and our local authorities to make the necessary improvements, both encouraged by the steps we have taken so far.”

About Antoine L. Cassell

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