Care Quality Commission is doing ‘pioneering work’ with Deafway Preston

Naison Chaparadza

The Care Quality Commission encouraged residents of deaf and hard of hearing care homes to share their health care experiences.


The CQC is carrying out ‘pioneering work’ with Deafway, a charity that provides care and employs deaf or hard of hearing staff at services like Brockholes Brow in Preston.

A local CQC inspector has prioritized the use of British Sign Language (BSL) following the release of the latest inspection report.

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It was part of a CQC campaign to communicate more effectively with BSL users and make it easier for people to give their opinion on services, including GPs, dentists and hospitals.

Lancashire-based adult social care inspector Naison Chaparadzasaid said: ‘Health and social care regulations are not in BSL but we expect people to follow them.

“Bryony is an expert and with training as a social worker for the deaf, she could bring real insight to the service.”

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Naison recognized the importance of accessible and inclusive communication for the millions of deaf people in the UK and brought in a colleague, Bryony Kent, who has a background in social work and is confident in communicating in BSL.

People shared their thoughts with Bryony about the standards of care they received and the issues they wanted to raise.

After a recent inspection, she ordered a video in BSL through the Accessible Communications team for residents to watch, so they could clearly understand the purpose and findings.

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Brockholes Brow’s work supports the CQC’s goals of making their work more inclusive and accessible, and it has partnered with Disability Rights UK to help BSL users provide feedback on the care they receive.

Feedback is essential to ensure people can access safe and effective care.

The CQC has launched two new services to help people who are deaf or hard of hearing have their say and wants to hear from as many people as possible to inform their work and drive improvement.

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SignLive offers people access to an interpreter so they can communicate in BSL.

It can be used on a smartphone, tablet or computer.

People can also get in touch using the Relay UK app to communicate via text.

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