Plymouth care home has special measures in place

“Staff used disrespectful and outdated language when talking about the people who lived there,” said Debbie Ivanova, CQC’s deputy chief inspector for people with learning disabilities and people with autism.

“We also found evidence of a closed culture, which is when institutionalized practices are used that increase people’s dependency on the manager and staff,” she said. .

“Staff did not encourage, support or empower people to make their own decisions or to develop life skills and increase their independence.”

Inspectors, who visited the home in November, also reported that a resident said he was physically assaulted by a member of staff, but the manager did not report the incident to local authorities or investigate further.

In another incident, a resident was injured in a fall and was taken to hospital, but it was not reported to the CQC.

Safety, Efficiency, Caring, Responsiveness and Leadership ratings were all found to be inadequate after being found to be good in a previous inspection.

Special measures mean the house will be re-inspected in six months and if sufficient improvements have not been made by this stage, the CQC will take further enforcement action to ensure life safety.

About Antoine L. Cassell

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